Cure Aqua Gel FAQs

You can learn all about our products on their individual product pages. If you have any other questions or thoughts, let us know by emailing support@cureaquagel.com.

Our products are appropriate for all skin types including sensitive skin.

Your purchase of Cure skincare is only for your personal use. By purchasing Cure skincare, you agree not to resell or distribute such products for any commercial purposes. We may reject or cancel an order if we have reason to believe that your order is not for your personal use.

We’re only able to guarantee the authenticity of products purchased on cureaquagel.com and through authorized partnerships. We’re also not able to process returns or exchanges or otherwise assist with orders not placed through cureaquagel.com.

Please email support@cureaqauagel.com as soon as possible if you would like to make changes to your order, including address changes.

After placing your order, you will receive an email confirmation. You will receive a second email when your order has been shipped out.

You can use one Cure Aqua Gel promo code per order.

Please email support@cureaqauagel.com as soon as possible. We do our best to accommodate your request or help find an alternative solution.

We ship to addresses within the United States, US Territories and to US Armed Forces.

Ordering takes a few seconds. Processing takes 1 to 2 business days. You’ll get a shipment notification email with a tracking number as soon as your package ships.

Tracking information will be sent by email at time of shipment. In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via support@cureaquagel.com.

Shipping times depend on the type of shipping selected at check out.

Standard shipping:
Orders under 1 lb are shipped by USPS First Class Mail. (Estimated delivery: 2 to 4 business days after shipment.)
All other orders are shipped by FedEx SmartPost. (Estimated delivery: 3 to 5 business days after shipment.)
Derivery to addresses outside the contiguous United States may take additional time.

Free shipping (on orders of $50 or more):
Orders of $50 or more will be shipped at no charge using standard shipping methods.

Priority shipping:
USPS Priority Mail - No weight restrictions. (Estimated delivery: 1 to 3 business days after shipment.)
Derivery to addresses outside the contiguous United States may take additional time.

*Please not that actual delivery times may vary due to carrier circumstances beyond our control. Delivery to addresses outside the contiguous United States may take up to 2 to 3 business weeks.

Has your package not arrived within the specified time frame? Contact us: support@cureaquagel.com.

If your order is shipping to an incorrect address, please email support@cureaquagel.com as soon as possible.

For international shipments, we recommend visiting our iHerb, one of our authorized resellers, at www.iherb.com.

Your credit card will be charged as soon as your order is accepted and processed.

We accept Visa, Mastercard, American Express, JCB, Discover, Paypal, Apple Pay, Amazon Pay or debit cards. Unfortunately, we cannot accept checks or money orders.

Please check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system.